Online Store Terms of Use

Welcome to the Website of ROMA HELLAS SOLE AG.
https://www.romahellas.gr hosts information and material regarding the products and services as well as the Online Store of ROMA HELLAS S.A. (hereinafter referred to as “the Owner”), which it legally manages. Through the Website romahellas.gr (hereinafter referred to as “the Website”) you can make purchases from our Online Store.
The use of the Online Store services is subject to specific rules, which are included in these Terms and Conditions of Use of the Online Store Services (hereinafter referred to as “the Terms”), and constitute a binding agreement between you in the capacity of the buyer (hereinafter referred to as the “Customer/s”) and the Owner. Only professionals can have the status of Customer in our Online Store and as long as certain terms and conditions are met.
These Terms together with the Terms of Use of the Website, the Information on the Collection and Processing of Personal Data and the Information on Cookies constitute the General Terms that govern your browsing and/or use of the Website and all its functions, including the Online Store, in any capacity (Visitor, Customer/Buyer).
Before using the Online Store Services and/or making purchases through our Online Store, we invite you to consult these Terms in combination with the General Terms and make sure that you agree with them in their entirety. In case of disagreement with any of these Terms, you must not make any use of any service of our Online Store, including your simple browsing in our Online Store and the Website. By any action you take in our Online Store, you confirm that you have read, understood and unconditionally accepted these Terms as well as the General Terms, of which these Terms form an integral part, in their entirety.
1.    Owner/Seller and Contact Details
1.1    The Website and the Online Store belong to “ROMA HELLAS SINGLE PERSON S.A. Stationery” located at 1 Eleftherias Street, 14564, Nea Kifisia, Attica with Tax Identification Number: 094503592, Tax Office: KEFODE Attica, GEMI No.: 002940201000, ARMAE: 40469/01/Β/98/216.
Within the framework of these Terms and for transactions/purchases through the Online Store, the Owner will hereinafter be referred to as the “Seller”.
1.2    In case you require any clarification or information, or have any disagreement, reservation or question related to this, you can contact the Owner by calling +30 2114115877, by FAX at +302108846178 or by sending an e-mail to sales@romahellas.gr, before carrying out any action on our Online Store.
2.    Scope of application, updates and amendments
2.1    These Terms specifically concern the browsing and use of all the functions of the Online Store, and together with the terms that constitute the General Terms, they govern your browsing and/or use of the Website and all its functions in any capacity (Visitor, Customer/Buyer), and in particular the use of the Online Store Services.
2.2 By browsing and/or using the Online Store Services (see 3 Online Store Services), you accept and agree to be bound by these Terms.
2.3 The Seller reserves the right to change, modify and/or update all or part of these Terms and the General Terms at any time. In this case, you will receive a notification either in the form of an e-mail, or in the form of a pop-up window that will be displayed for thirty (30) days, or a banner. You will be deemed to have read and accepted the new terms if you continue browsing and/or make any use of the Online Store Services.
2.4 The change to these and/or the General Terms does not affect orders that you have already placed based on the procedure described here. In such cases, these Terms shall continue to apply as they were at the time of placing the order.
2.5    The provisions of these Terms shall be deemed to be independent and separate from each other. If any provision of these Terms is held to be invalid, void, illegal or unenforceable (provided that in the latter case it is legally unenforceable), then: (i) such provision shall be construed to preserve its validity and in such a way as to render it, at least in part, valid to the maximum extent permitted, and shall be effective with any deletion, modification or reformation required to render it valid and with a content as close as possible to the intention of the parties, (ii) the validity, legality and enforceability of the remaining provisions shall not be affected or affected in any way,and (iii) any invalidation of a voidable provision (only) shall not affect the validity, legality or enforceability of such provision under other circumstances or in other cases of its application.
2.6    These Terms were last updated in March 2026, replacing all previous versions.
3.    Online Store Services and Account Creation
3.1    The Online Store offers the following services, which are referred to herein collectively as the Online Store Services:
a. Product Information
b. Online Ordering/Purchasing
c.Pre-orders (for any items permitted)
3.2    The Online Store Services are addressed exclusively to merchants who meet certain terms and conditions (hereinafter referred to as “Customer”), who are the only ones who, by registering and submitting the necessary information (see below), can validly create a Customer Account.
3.3    For security reasons of transactions, for the Online Order/Purchase (3.1 b) and for Pre-orders (3.1 c) from the Online Store Services, the creation of a Customer Account is required.
3.4    When creating a Customer Account, the Customer completes and submits through the relevant form of expression of interest (Become an Affiliate) certain information and data about the business (Name, Commercial Activity, VAT Number, Tax ID, Address, Telephone, and e-mail) as well as about the natural person creating the account representing the business (first and last name), and defines an e-mail as a username. The use of corporate, non-personal data as contact information is preferred to the extent possible.
3.5    The Customer undertakes that the information and data submitted through the above procedure are true, accurate, valid, complete and appropriate for the purpose for which they are submitted.
3.6    This information remains confidential, and for any data that constitutes personal data, the personal data protection policy that we follow applies. You can view the Information on the Collection and Processing of Personal Data here.
3.7    The creation of a Customer Account is completed with the support of the Seller's Customer Service Department or with the support of a representative of the Seller.
3.8    After completing the Customer Account creation process, an e-mail with the password is sent under the Seller's responsibility to the e-mail address filled in on the Customer Form, through which, in combination with the username that has been defined, the Customer can access the Customer Account in our Online Store.
3.9    After the first connection to the Customer Account, the Customer must change the password based on the instructions displayed on the screen.
3.10    The Customer is solely responsible for protecting and maintaining the confidentiality of the password, and is liable to the Seller and/or third parties for all actions carried out using these details.
3.11    In the event of loss and/or leakage of the password, the Customer must immediately inform the Seller and change the password through his Account on the Website. The same procedure must be followed in any other case of resetting a Customer Account by the Customer, after contacting and with the support of the Customer Service Department or another representative of the Seller.
3.12 The Seller is not responsible and does not owe compensation for any harm or damage that may arise from the arbitrary, unauthorized, or illegal use of the Password by third parties, and reserves the right to request compensation from the Customer in the event that he suffers any kind of damage from the arbitrary or illegal use of the Password. For your security, we recommend that you change your password at regular intervals and avoid using the same or similar and easily detectable passwords.
3.13 The Seller has the right to make an Account inactive, and/or delete an Account, as well as to cancel a password or terminate the provision of Online Store Services to a Customer in case of violation of these Terms and/or the General Terms.
4. Information on products, features, photos and license to use photos
4.1 The Seller is committed to the truth, accuracy and completeness of the information provided in the Online Store, regarding the identity and details of both the Seller and its suppliers, as well as the main characteristics of the products it offers through the Online Store during the time they remain posted on it and/or until they are changed, as provided by law, based on the information provided provided by the supplier/manufacturer.
4.2    The Seller shall take all reasonable steps to ensure the completeness and validity of the information provided in the Online Store, regarding the properties and characteristics of the products of the Online Store, the absence of a legal defect and their compliance with the contract, as provided for in articles 534 to 538 of the Civil Code, based on the information provided by the supplier/manufacturer.
4.3    The Seller is not responsible and is not bound by any errors in descriptions and/or characteristics of the products derived from information provided by the supplier/manufacturer, and/or deviations of the products from their photographs in the Online Store.
4.4    The Seller is not responsible for statements (promotional actions or descriptions) of third parties concerning the products, for characteristics of the products of which it is not aware and could not reasonably have been aware.
4.5    The photos of the products hosted in the Online Store are indicative, and there may be deviations from the physical image of the products.
4.6   The photos hosted in the Online Store constitute an exclusive intellectual property right of the Seller or third parties (suppliers/manufacturers/distributors) who have granted the right of use and exploitation to the Seller.
4.7   The Seller's Customer, upon completion of the creation of a Customer Account, acquires a non-exclusive, worldwide license to use the photos of the products of the Online Store, for commercial and non-commercial purposes, in accordance with the terms described herein. This license is not transferable, and is provided free of cost or fee, provided that a Customer Account exists.
4.8 The permitted use of the photographs of the products of the Online Store by the Seller's customers consists exclusively and exclusively of the use of the photographs:
(a) on the Customer's websites,
(b) on the Customer's e-commerce platforms (e-shop),
(c) on the Customer's social media accounts,
(d) in the Customer's online or offline advertisements, and/or
(e) in the Customer's catalogs, brochures and/or similar promotional material.
4.9    The following are not included in the permitted use:
(a) use of the photographs in a misleading manner and/or for the purpose of misleading, such as, but not limited to, suggesting a connection, support or collaboration that does not exist, misleading as to the source, quality and/or origin of the products, misleading as to the person or trademark or reputation of the manufacturer/supplier, etc.,
(b) use of the photographs after modification in a way that distorts or falsifies the appearance of the products,
(c) use of the photographs in any way that violates applicable laws, or in a way that damages the reputation or intellectual property rights of the Seller or third parties.
4.10  The Seller reserves the right to revoke this license to use at any time for any reason, including violation of the terms of use described herein. After the termination, the Customer must immediately stop using the photos and take any appropriate action to prevent any further use of the photos by the Customer or its associates.
4.11   The Customer is responsible and must compensate the Seller and/or any third party beneficiary for any material or moral, positive or consequential damage that may arise from the use of the photos of the products in violation of what is defined here or of the applicable legislation as well as from any other violation of these terms of use.
4.12    The Online Store does not host user reviews for the products.
5.    Online Order - Sale Preparation, Pre-order
5.1    The Seller fully complies with the applicable legislation regarding distance sales.
5.2    The pre-order as well as the product order are submitted through the Online Store on the Website (https://www.matalon.gr/el) and require the Creation of an Account (see 3 Online Store Services and Account Creation)
5.3    A prerequisite for submitting an online order is that the country and region to which the products will be shipped are served by the Seller, and that the terms of any specific commercial agreement between the Seller and the Customer are met.
5.4 Before the final submission of the order, the Customer is asked to confirm by "clicking"/checking the box "I have read and accept the Terms and Conditions of Purchase" and the "Delivery Terms", that he has taken note of and accepts the terms concerning the sale of the products he wishes to acquire, which he has the possibility to re-read, but also to save (download), via a hyperlink included. From the moment the Customer "clicks"/checks the box "I have read and accept the Terms and Conditions of Purchase" and the "Delivery Terms", that he has taken note of and accepts the terms concerning the sale of the products he wishes to acquire, which he has the possibility to re-read, but also to save (download), via a hyperlink included. 

"/checks the relevant box expressly and unreservedly declares that before submitting his order he received in a clear and understandable manner knowledge of the following information:
5.4.1    The main characteristics of the products, as described on the pages of the Online Store,
5.4.2    Any discrepancies between the photos of the products and the products,
5.4.3    The identity, address, telephone number, fax number and e-mail address of the Seller,
5.4.4    The total price of the products, including VAT, any other fee and all additional shipping, delivery or postal charges as well as any other expenses,
5.4.5    The available means of payment, the means and terms of delivery, execution, as well as the deadline within which the Seller undertakes to deliver the products,
5.4.6    Any limitations on availability, delivery, the conditions, exceptions, the deadline and procedures for exercising the right of withdrawal as well as the obligations of the Customer,
5.4.7    The terms of the Seller's liability for actual defects and lack of agreed properties,
5.4.8    The terms of the Seller's Limitation of Liability,
5.4.9    Where applicable, the cost of using the means of distance communication for the conclusion of the contract,
5.4.10   Where applicable, the existence and terms of application of after-sales customer support services, after-sales service and commercial guarantees,
5.4.11   Where applicable, the duration of the contract and/or the terms for its termination or termination,
5.4.12 Where applicable, the minimum duration of the Customer's obligations under the contract,
5.4.13 Where applicable, the existence and terms of deposit of money (e.g. advance payment in case of pre-order etc.) or other financial guarantees (e.g. securities) that must be paid or provided by the Customer,
5.4.14 The obligation to pay for his order, in accordance with the agreement between the Seller and the Buyer.
5.5 Sending the order to the Seller constitutes a proposal to purchase the ordered products and a declaration of acceptance of all charges described.
5.6 After accepting and registering the order, the Customer receives a reply e-mail to the Customer Account address with the details of the order with the indication "Order Registration Confirmation". From this moment the Seller receives notice of this, and the order is considered received.
5.7    In the event that the Customer discovers any error in the information referred to in the “Order Confirmation”, he must inform the Seller immediately (within a period not exceeding fifteen (15) minutes) from the time of receiving the electronic notification with the indication “Order Confirmation”)
5.8    Within working hours, after fifteen (15) minutes from the sending of the e-mail with the indication “Order Confirmation” to the Customer, if the latter does not contact the Seller regarding errors found in the order and/or to request the cancellation of the order (see 11.2) and if the Seller does not discover a typographical or computer error regarding the applicable price of the products, the Seller sends the Customer a new message via e-mail with the indication “Your order is being processed”. From this moment on, the order is considered to have been accepted and a distance sales contract has been concluded between the Seller and the Customer regarding the ordered products and the terms included in the e-mail with the indication "Order Confirmation" and, in addition, herein.
5.9    The Seller is not obliged to accept an order and reserves the right to cancel and/or not conclude a sale of products if:

(a) there is a previous unpaid balance in the Customer's account that has not been serviced by the date of the order, or

(b) due to a typographical or computer error, the products appear in the online store at a price lower or higher than the one applicable for the period in question. In the event of an order where such an error in price is found in only part of the ordered products, then the order is valid and is executed normally for the remaining products and is considered incomplete for the products in which the error was found, except in the case where the items in the order are complementary to each other or a component or accessory of each other, are to be used as a single whole or function as a single unit with each other and the Customer declares to the Seller that the partial fulfillment of the order does not serve his needs or interests, in which case the Seller must cancel the entire order by returning to the Customer without interest any payments made without undue delay,in the same way that the Customer chose to make the payment. The Customer's statement that he does not wish the partial execution of an order in accordance with this term must have reached the Seller no later than the dispatch or delivery to the carrier of the partial order by the latter. After this point in time, the order is considered valid and has been executed normally for the remaining products, while for those for which it was not completed, the provisions of this article apply for an interest-free refund of any (pre)payments to the Customer.
5.10    There is the possibility of pre-ordering certain items in the event that the Customer wishes a large volume and/or number of products, for which there may not be sufficient immediate availability, and/or wishes their delivery at a later date and, in any case, not for immediate delivery. There is also the possibility of special ordering for products that are not already in the immediate disposal of the Seller, either because they are new products that are expected soon, or because they are products that are only available after a special order (marked "special order").
5.11    In the pre-order and special order, the Customer normally enters the desired quantity in his cart and sends it to the Seller, completing the relevant procedure. In the case of a pre-order, the Customer must fill in the desired delivery time in the "Remarks" field. Sending the pre-order or special order to the Seller constitutes a proposal to purchase the specific products as soon as they become available, and a declaration of acceptance of all charges described.
5.12    Upon receipt of the pre-order or special order, the customer receives an e-mail at the Customer Account address with the indication “Order Confirmation”, which indicates the delivery time desired by the Customer and/or the special order products and their estimated delivery time, respectively.
5.13    From the time of receipt of the Seller’s written notification and unless the Customer objects, the order is deemed to be confirmed and a sales contract is definitively concluded with the Customer. From this moment on, the order is considered received with an obligation to pay based on the written agreement between the Seller and the Customer. On a case-by-case basis, at this point, a prepayment of part of the price up to full payment may be requested, depending on the nature of the products and/or the volume of the order.
5.14 In cases of pre-order, the shipment is made according to the desired delivery time declared by the Customer, while in cases of special order according to the estimated delivery time and always depending on the availability of the supplier/manufacturer. In the event of a delay and/or inability to execute a pre-order and/or special order for reasons not related to the Seller, the Customer is immediately informed of this delay and/or inability, of the cause (e.g. discontinuation of product availability and/or lack of sufficient availability from the supplier/manufacturer) and, in the event of a delay, of the new estimated delivery time. The information is provided through the communication methods selected by the Customer in the Personalized Notification Registration Form.
5.15 In any case, the Customer may receive immediate information on the progress of his pre-order or special order by contacting the Seller at the contact details listed in clause 1.2 hereof.
5.16 In all other respects, the provisions for orders shall apply accordingly.
6.    Product Availability and Sales Units
6.1    The cases of availability are as follows:
6.1.1    Immediately available: The product is available in a quantity greater than the minimum safety quantity that we have set for the specific code
6.1.2    Limited availability: The product is available but the available quantity is limited
6.1.3    Last Pieces: The product is available but the available quantity is extremely limited
6.1.4    Special Order: The product is only available after pre-order (see 5.12 and following) and longer delivery times and/or an obligation to make an advance payment or payment with the pre-order apply
6.1.5    Temporarily Out of Stock: The product is out of stock
6.2    The Seller informs Customers based on the availability data maintained at each time of the products through indications availability on the tab of each product and under no circumstances can it guarantee their availability at all times.
6.3    The Seller does not guarantee the availability of the products displayed in the Online Store, except when it has accepted an order and has proceeded to conclude a distance sales contract (see 5.8).
6.4    In any case, the Seller undertakes to inform in a timely manner in the event of unavailability without delay from the submission of the online order.
6.5    In the Online Store, the Customer can be informed about the Sales Unit of each product in order to order the units that correspond to his needs.
6.6   If there is a shortage of available units or the lack of availability concerns only part of the ordered products of the order, the Seller informs the Customer in writing to the e-mail address with which the order was made/to the e-mail address of the Customer Account. There is the possibility that the remainder of the order will be executed normally as long as the minimum shipping value is covered, unless the Customer declares in writing to the Seller that the partial execution of the order does not serve his needs or interests, in which case the Seller must cancel the entire order. In the cases of this term, the delivery time starts from the date of delivery of the written notification of the Seller to the Customer and is subject to the Customer not canceling the order.
7.    Payment Methods and Payment Security
7.1    The method of payment for the Customer's orders is the one agreed between the Customer's company and the company of the owner of the Website, as it has arisen in the context of their commercial agreement.
7.2    In the event that the Customer has no previous cooperation, then upon receipt of the Customer's completed cooperation statement, an associate of the website owner company will contact the prospective associate for the terms of cooperation before opening an account for use of this website.
8.    Delivery Time, Place, and Shipping Costs
8.1    The delivery time of the products is specified in the order depending on availability, and is confirmed upon acceptance of the order by the Seller, and is a maximum of thirty (30) days from the time of payment of the purchase price, unless there is a different special agreement between the parties confirmed in writing, by electronic mail, or if it is a pre-order or special order, in which case terms 5.12-5.18 of this Agreement apply. Term 6.6 also applies in this case.
8.2    The delivery time may also be affected by the payment method chosen by the Customer, e.g. the time for completion and appearance of the bank transfer may vary depending on the bank (usually 2-3 business days) and/or the place of delivery (remote areas, abroad).
8.3 The Seller is not responsible for delays in the execution or delivery of the order due to circumstances that cannot be attributed to its fault or are due to force majeure (indicatively strikes in the means of transport or providers, declaration of areas in emergency, natural disasters or extreme weather phenomena, bans on departure or take-off, other major and unforeseen disruptions to transportation, etc.). In these cases, the Seller is entitled to an extension of time for the execution and delivery of the order. Indicative examples of incidents that may lead to delays through no fault of the Seller may be strikes, terrorist acts, war, natural disasters such as floods, fires, earthquakes or other extreme weather events, other cases of major and unforeseen disruptions to transportation or business operations, bans on departure/arrival or take-off/landing, problems with suppliers / manufacturers / producers / carriers, fluctuations in exchange rates, government or legislative acts such as measures restricting the operation of businesses for the sake of public health or declaring areas in a state of emergency, etc. If such incidents last more than two (2) months, the sales contract may be terminated by either party without penalty and without liability of any of the parties for compensation. If the Customer considers that he no longer has an interest in the execution of the order, he is entitled to terminate the sales contract earlier and the Seller is obliged to refund the price without interest as well as any other amount that was paid under the sales contract.
8.4    The products are shipped to the location chosen by the Customer, either through an external partner - carrier, or through the Seller's carrier. As soon as the products are ready for shipment, the Customer is informed in an appropriate manner through the contact details he has registered when creating an Account.
8.5    The shipping costs have also been agreed upon within the framework of the commercial agreement between the Customer and the Seller.
8.6 The carrier or external partner always delivers the order "on the sidewalk" in front of the Customer's store/business and the Seller assumes no further responsibility, risk or obligation in this regard.
8.7 If the Customer wishes the products to be delivered to a location other than the If the Seller is unable to do so, the Seller may, after written agreement with the Seller, undertake the transport by its own means and expense, however, in this case, the products are transported at its own risk.
8.8 The Customer, upon receipt and by signing the invoice, consignment note or other legal document (e.g. international consignment note - CMR), confirms the complete, correct and appropriate receipt of the order, by type, quantity and number. The signature on behalf of the Customer in the "Receiver/Recipient" position provides full proof of the completeness and correctness of the delivered order, however, counter-proof is permitted. In any case, the Customer is obliged, within two (2) working days from the day of delivery of the order, to check in detail the completeness and correctness of the delivered products and to state, within the same deadline, any dispute in relation to the correct execution of the order, otherwise he is liable for any relevant damage of the Seller. This deadline does not affect the right of withdrawal (see 10. Right of Withdrawal).
9.    Claims due to non-compliance with the Contract (existence of a defect or lack of an agreed quality)
9.1  The products available through the Online Store are available under the terms and conditions set by the respective manufacturer-supplier, who is liable accordingly.
9.2 The manufacturer/supplier is listed next to each product available through our Online Store. In case the Customer has doubts regarding the identity of the manufacturer/supplier, he/she may contact the Seller for clarification.
9.3 The products available through our Online Store are accompanied by the forms, instructions for use and/or the guarantees provided for each time by law.
9.4 The Seller has all the obligations provided for by law for the seller towards the Customer.
9.5 Defects/damages that occurred or were caused during shipment/transportation are borne by the person who bears the relevant risk, based on the more specific provisions of article 8 of these Terms or any special commercial agreement.
9.6 In the event of damaged packaging, the Customer is entitled to not accept receipt of the product from the outset and to request its replacement, after consultation with the Seller.
9.7 The manufacturer/supplier of each product is responsible for the quality and suitability of its product, for its compliance with the specifications set by itself (manufacturer/supplier) and for any damage caused by a defect in the product.
9.8 In the event of the Seller's liability for a lack of conformity of the product ("legal guarantee"), the Customer is in principle entitled to demand, without any charge, the repair or replacement of the product with another, unless this is impossible or, compared to the non-selected method of remediation, entails disproportionate costs for the Seller, taking into account in particular the value of the item, the seriousness of the lack of conformity and the possibility of completing the non-selected method of remediation without significant inconvenience to the Customer. The Seller's right to refuse remediation, if this is impossible or entails disproportionate costs for him, is not affected.
9.9 If the Customer chooses to repair or replace the product, the Seller must carry out the repair or replacement within a reasonable time, depending on the nature of the repair, the type of product and taking into account any special conditions of the manufacturer. In such a case, there is no additional financial burden for the Customer, however, in the event of replacement, the Customer is obliged to return to the Seller the original product (which concerns the lack of response), free of any burden and in the same condition as received.
9.10 The Customer is entitled to request a reduction of the price or, in the event of a substantial lack of response, to withdraw from the contract, only if:
A) The Seller either lawfully refuses to remedy the lack of response (i.e. either repair or replacement) or declares or it is inferred from the circumstances that he will not fully and properly remedy the lack of response,
B) The Seller does not fully and properly remedy the lack of response,
C) Despite the Seller's attempt to remedy the lack of response, the same or a different lack of response occurs again,
D) The lack of response is so serious as to justify an immediate reduction of the price or withdrawal,
E) The lack of response occurs within thirty (30) days from the delivery of the item and the Customer has notified the Seller of the lack of response without undue delay.
9.11    In the event that the Seller accepts the Customer's request for a price reduction or withdrawal, it shall proceed in the issuance of a credit document within thirty (30) days from the date of issue of the Customer's shipping note for the return of the products and provided that they have been returned to the Seller in a timely manner. The credit is retained in the Customer's account and can be used by him in future purchases, without time limit. If, exceptionally, a refund is agreed in a special case, this is done with the same means of payment as those used by the Customer for the initial transaction, and the Customer is not burdened with any costs arising from the refund of the money. In the case of payment by bank deposit, transfer or use of a credit/debit/prepaid card, the refund must be made in the same way and to the same account or card number, while a refund in cash or a deposit or transfer to another account is excluded.
9.12    The above statutory rights of the Customer shall expire after two years.
9.13   Specifically regarding the right of withdrawal provided for in this article 9, as well as the terms and deadlines for its exercise, these apply only if the right of withdrawal is exercised due to non-compliance with the Contract, within the meaning of articles 534-538 of the Civil Code and are not related to the right of unwarranted Withdrawal described below (see 10. Right of Withdrawal)
9.14    The Seller is exempt from the above obligations if it notified the Customer of the lack of compliance or the defect in the product or if the Customer was aware of the non-compliance at the time of conclusion of the contract.
10.    Right of Withdrawal by the Customer without Reason
10.1    The Customer may, within a period of fourteen (14) days from the day on which he acquired physical possession of the products (receipt), withdraw from the distance sales contract for goods without giving reasons and without any other charge.
10.2    In the case of a batch of products, the period starts when the Customer receives the last product of the batch.
10.3 Before the expiry of the above withdrawal period, the Customer shall inform the Seller in writing of his decision to withdraw from the contract by sending either
a) an electronically signed application (e.g. via gov.gr) to the email address sales@romahellas.gr, or
b) a handwritten signature via fax to 2108846178.
In any of the above cases, the Seller must confirm receipt of the withdrawal declaration in writing upon receipt.
10.4    The exercise of the right of withdrawal by the Customer is final, unconditional and without condition or deadline, cannot be revoked or modified, terminates the obligations of the contracting parties under the contract and gives rise to the following obligations for the parties:
10.4.1    The Customer must return the products in their original excellent condition (as new) to the Seller in the same way as they received them, together with their packaging, all accompanying and necessary legal documents and receipts, as well as any gifts that accompanied the order for which the right of withdrawal is exercised without undue delay and in any case within fourteen (14) days from the day on which he notified the Seller of his decision to withdraw from the contract.
10.4.2    Without prejudice to any withholding of part or all of the price, as precisely defined below, the Seller shall issue a credit document within thirty (30) days from the date of issue of the Customer's shipping note for the return of the products and provided that they have been returned to the Seller in a timely manner. The credit is retained in the Customer's account and may be used by him in future purchases, without time limit. If, exceptionally, a refund of the price is agreed in a special case, this is done with the same means of payment as those used by the Customer for the initial transaction, and the Customer shall not be charged with any costs arising from the refund.
10.5 The Customer is responsible and must compensate the Seller for any reduction in the value of the goods only as a result of the use or handling of the goods other than that which is strictly necessary to establish their nature, characteristics and operation, in the period up to the declaration of withdrawal. In such a case, the Seller is entitled to offset his compensation under the previous paragraph with the credit to be issued or the price to be returned to the Customer.
10.6 The Seller may withhold the issuance of the credit or the refund of the price until he receives the products back.
10.7 In the event of non-return of all the products and/or additional gifts that accompanied the order, the Seller reserves the right to deduct their value from the issued credit or the refunded price.
10.8    The costs of returning the products are borne by the Customer.
10.9 In the context of products sold through the Online Store, the right of unwarranted withdrawal does not apply in any case where this is provided for by law, as well as -indicatively but not limited to- in the following cases:
A)    supply of goods whose price depends on fluctuations in the money market which cannot be controlled by the supplier and which may occur within the withdrawal period,
B)    supply of goods manufactured according to the Customer's specifications or clearly personalized,
C)    supply of goods which may deteriorate or expire soon,
D)    supply of sealed goods which are not suitable for return, for health protection or hygiene reasons, and which have been unsealed after delivery,
E)    supply of goods which, after delivery, due to the their nature, are inseparably mixed with other elements,
F)    supply of sealed audio recordings or sealed video recordings or sealed computer software, which were unsealed after delivery,
G)    supply of goods under a contract concluded following a public tender or notice.
Furthermore, the right of withdrawal cannot be exercised for special order products.
10.10    The exact procedure for returning the products and completing the withdrawal procedure is the subject of a written agreement between the Seller and the Customer, which takes place after the Seller has been notified in writing of the Customer's exercise of the right of withdrawal.
11.    Right to Cancel an Order by the Seller
11.1   The Seller reserves the right to cancel an order if one of the following conditions is met:
A)  if there is a previous unpaid balance on the Customer's account that has not been serviced by the date of the order
B)  the payment is pending or cannot be executed based on the payment method chosen by the Customer
C)  it is not possible to contact the Customer,
D) there are reasons that prevent the processing of the order and which are not within the Seller's control (for example, reasons of force majeure or reasons attributable to the manufacturer that make the supply of the product by the Seller or its receipt or delivery disproportionately difficult or impossible or the estimated delay in the execution of the order disproportionately long compared to the initial estimate, etc.).
E) In the event of cancellation of an order by the Seller, due to the existence of a previous unpaid balance in the Customer's account (A), the Seller is entitled to withhold the price that the Customer may have already paid and offset it against his previous unpaid balance, which will be reduced by the same amount.
11.2 In any other case of cancellation of an order by the Seller, the Seller will immediately issue a credit document for the price that the Customer may have already paid. The credit is retained in the Customer's account and can be used by him in future purchases, without time limit. If, exceptionally, a refund is agreed in a special case, it will be made interest-free and with the same means of payment as those used by the Customer for the initial transaction, and the Customer will not be charged with any costs arising from the refund.
11.3    A completed order cannot be cancelled for reasons other than those set out herein.
12.    Conflicts and Applicable Law
12.1  These Terms and any amendments thereto are governed by European and Greek law, and in particular the provisions regulating issues relating to electronic commerce, distance selling and, to the extent applicable, consumer protection.
12.2  For any issue not expressly mentioned in these Terms, the provisions of Greek law shall apply. The Company sues and is sued in Athens and all its contracts with Customers are drawn up there.
12.3  For any dispute arising from these Terms or from a sales contract drawn up on the basis of these Terms, the competent courts of Athens shall have exclusive jurisdiction.
12.4  We invite anyone who feels negatively affected by these Terms to contact us at admin@romahellas.gr. We are confident that we can resolve any issue amicably.